Email support or open a ticket
Email support@ai-fancy-cafe.com, including when you cannot access your account. Signed-in users can also use the Support tickets button below to keep the conversation in their account. Do not include passwords, card details or access tokens.
For a studio question
For a video issue, include the site task ID, the selected duration and resolution, and the status shown in My videos. For a payment issue, include the order number. For media removal, identify the affected item or URL and your connection to it. Do not attach other people's private media or credentials.
What support can verify
For email requests, check the mailbox you contacted us from; for tickets, return to the ticket list to read replies and add details. While a submission is awaiting confirmation, keep its task ID and avoid another submission. Support reviews payment and media requests individually; contacting support does not automatically refund a payment or delete a file.
Choose 5, 10, or 15 seconds and 768p, 1K (1080p), or 2K. If submission is uncertain, continue the saved request instead of starting another.