Credits for confirmed failed or cancelled tasks
A confirmed failed or cancelled video task automatically returns its reserved video credit once. A network timeout does not confirm failure: the task and reservation stay saved until the provider outcome is known. A storage retry after successful generation does not start another paid generation.
One-time pack payments and refund requests
This site offers one-time video packs. For a duplicate charge, delivery problem or unused-pack question, email support@ai-fancy-cafe.com or open an account support ticket with your order number and the issue. A support request is not an approved or completed cash refund. Check the order status and any provider confirmation; do not send card details, passwords or payment credentials.
Payment and unused pack questions
Video credits returned after a failed task are not a cash refund. For payment disputes, duplicate charges or unused pack questions, contact support@ai-fancy-cafe.com with the order number. No automatic cash-refund promise is made here.
Choose 5, 10, or 15 seconds and 768p, 1K (1080p), or 2K. If submission is uncertain, continue the saved request instead of starting another.